Ordering a book
This site allows you to order paper books, delivered directly to your home.
Delivery time and costs of an order
Delivery times:
Once your order has been paid for on www.odilejacob.com, your order will be dispatched within 48 working hours. On top of this, delivery times range from 3 to 10 working days depending on the destination, not counting possible delays due to customs controls.
The shipping times indicated are the average times recorded and may vary depending on the destination.
In order to be able to guarantee you the best possible service, please ensure that you always provide us with an address to which your order can be delivered during working hours.
Shipping costs:
Shipping costs for physical books are invoiced in addition to the price of the product and include a contribution to the preparation, postage and packaging costs. They vary depending on your order and your delivery address.
In all cases, shipping costs are summarised at the bottom of the "My cart" page before the order is confirmed.
For any delivery outside metropolitan France, any customs duties and taxes are the responsibility of the customer. We advise the customers concerned to check with the competent authorities in their countries.
Track the shipment of my order
Once you have placed and paid for your order on www.odilejacob.com: your order will be dispatched within 48 working hours.
The delivery time then depends on the delivery location of the order. Once your order has been validated, you will receive a tracking number by email allowing you to monitor the progress of the delivery.
If you have ordered by other means, in particular following a quote provided by our sales department, please contact your contact person directly who will give you details of the specific processing times for your order.
Receive a quote for any order of more than 10 items
For any order of more than 10 items, please contact the sales department of Odile Jacob Publishing webmaster@odilejacob.fr. A personalised quote will be sent to you.
Make a complaint
If you are not completely satisfied with the item you have ordered, whatever the reason, you can return it to us within 14 days of receipt of your order.
You must notify us within this period of your decision to return it in writing sent by the method of your choice:
By email: webmaster@odilejacob.fr
By post to the following address:
Editions Odile Jacob3, Rue Auguste Comte
75006 Paris
